This guide will walk you through the process to setup a ticket in the Upped portal.
Step 1: Add ticket
From the Ticketssub-module (Event Specific > Ticketing > Tickets), select the “Add” button to initiate the process of creating a ticket.
Step 2: Insert basic information
After clicking the Add button, the Create Ticket Overlay will open. In the top part of overlay, there will be several input fields for basic information about the ticket type being created. ticket name, quantity available, ticket price, and one-sale start and endday & times are required. Ticket description, ticket rules, and ticket groups are all optional.
Ticket name should be the name of this ticket type.
Ticket description will be shown verbatim to customers on the ticket purchasing page to provide additional details about the ticket type.
Ticket groups allows for an organizing scheme if there are many ticket types. On the ticket purchasing page, tickets will be organized by group. Some common examples of this are VIP vs GA tickets, or Single Day vs Multi-day Passes. Please see Guide: How to create ticket groups for more information on setting up ticket groups.
Ticket rules are optional rules that will be shown to potential customers on hover over.
Quantity available is the maximum number of tickets of this ticket type that can be sold. If tiered pricing is enabled, this value will be overwritten.
Ticket price is the list price for this ticket type. If tiered pricing is enabled, this value will be overwritten.
On-sale start and end day & time represents the window when this ticket type is available for sale.
Step 3: Check Entry times
Entry times represent when this ticket is valid for entry into the event – i.e., when the gate operator's ticket scanner will accept this ticket type. By default, the ticket is valid for exactly the entire length of the event. If you want to specify blackout periods, specific entry periods, last entrance times, single day admittance, or early entrance (e.g., a 15 minute grace period for example), you will need to expand the “Entry" section by clicking on the “Entry” line just below the Basic Information Fields discussed above. Once expanded, you would unselect the “Use default time (valid the entire event)” box, which is checked by default, and create time windows when the ticket is valid. You can create multiple time windows (e.g., 8:00 - 10:00 am and again at 2:00 pm to 4:00 pm) with the “Add” button. Lastly, if you want to allow a ticket to scan in multiple times, you may change the “number of entries” box on the far right of the section, next to the start and end day & time.
Step 4: Apply advanced options
Review the Advanced ticket options and apply the options that are relevant for your ticket type. Turning an option “On” will expand the field and offer increased settings controls to adjust that particular option.
Displayed Time - Changes the event time that is displayed on the pdf attendee ticket. By default, the time displayed is when the event starts. Single day tickets or tickets with different entry times will need to be adjusted.
Tiered Pricing - Allows for ticket prices to change either over time, or as certain quantities of tickets are sold. You will have the option to select which metric (time/quantity) you want to use to adjust prices and will then be asked for 1) the tier's name, 2) either the dates that tier is valid or the quantity available in that tier, and 3) the price for that tier. You will have the ability to add new tiers with the Add button.
Bundled Ticket - This option turns this “ticket” type into a bundle of tickets. Turning on this option will require you to select other ticket types that you would like to include in this bundle. The bundle itself will not be a ticket. For example, a “weekend pass” might just be a bundle that includes both a Saturday and a Sunday type ticket. Once you select which ticket types you would like to include in the bundle, you will be able to expand the “Ticket types” drop down below. If you would like to add multiple tickets of a type (e.g., a “4-pack” bundle) you can adjust the quantity of each ticket type included in the bundle.
Staff/Vendor Tickets - As of June 2024, the Staff/Vendor ticket option should not be used without consultation with the Upped team.
Membership Perks - This option allows you to offer something special to members of your organization when purchasing this ticket type. You will be able to offer a different (earlier) on-sale time, a different price, or both for your members. You may also select to only make this ticket type appear on the ticketing page for members (must be logged in) in the “Set different on sale criteria for all members” box. For discounts, you may set a fixed price for members or may set a percentage or dollar off amount. Those last two options are most helpful when used in conjunction with a tiered pricing scheme where you want the member discount to be reflective of the current tier's price. As of June 2024, on the “All member rule” option is active. This means all members, regardless of membership type, will receive the same benefits.
Step 5: Review totals & fees
Step 6: Click save
Step 7: Enable ticket
That's it! You now have your ticket type set up. If the event is live, this ticket type is show up online. Once the on-sale date and time being, customers will be able to start purchasing this type of ticket type.